Resolved -
Incident Name: NeoVIN API Failures — Configuration Error
Impact: Partial Outage
Affected Components: NeoVIN API, MarketCheck Price API, MarketMatch API
Status: Resolved
Started: April 7, 2026 · 7:10 PM UTC
Resolved: April 8, 2026 · 2:10 AM UTC
Duration: 7 hours
Message: NeoVIN API experienced partial failures between 7:10 PM UTC on April 7 and 2:10 AM UTC on April 8 due to a configuration error. Requests for new VINs or VINs seen by MarketCheck for the first time were failing, while previously known VINs were decoding successfully. This also caused partial impact to the MarketCheck Price API and MarketMatch API, which depend on NeoVIN. The issue was identified and corrected, restoring normal service. We are implementing configuration validation checks and enhanced monitoring to prevent similar issues in the future.
Apr 7, 13:00 MDT