APIs down

Incident Report for Marketcheck Cars Inc

Resolved

Google Cloud Networking issue has been resolved -
https://status.cloud.google.com/incident/cloud-networking/18016

and all Marketcheck APIs are completely back live. We'll asses today's outage and take necessary actions to improve the API uptime further.

Posted Oct 11, 2018 - 18:58 MDT

Monitoring

The APIs are back live as GCP Networking appears to be functioning okay now - https://status.cloud.google.com/incident/cloud-networking/18016

We are monitoring the service.

Posted Oct 11, 2018 - 18:07 MDT

Identified

Google Cloud's Network services have an outage - https://status.cloud.google.com/ This outage has affected Marketcheck APIs backend services.

Posted Oct 11, 2018 - 18:03 MDT

Update

We are continuing to investigate this issue.

Posted Oct 11, 2018 - 17:40 MDT

Investigating

Our API loadbalancer on Google Cloud is not forwarding API calls to the backend servers. We are investigating the cause.

Posted Oct 11, 2018 - 17:38 MDT

This incident affected: Cars (Search - Inventory Search, Search - Inventory Search API - Facets, Search - Inventory Search API - Stats, VIN History API, Dealer API, VIN Decoder - Basic Decoder - VIN Decoding, Market API - Market Days Supply (MDS)).